Here at The Removal Team we there are several frequently asked questions that we face. Check them out below and if you cannot find the information you need do not hesitate to get in touch with our helpful, apporachable team.
Do you cover my area?
We have addresses in Cheshire, Greater Manchester, Lancashire, Merseyside, Wirral and Yorkshire and also travel throughout the whole of the UK. We can move your office to the furthest most reaches or bring it back from there also.
How much will it cost?
Prior to your move, one of our experienced Surveyors will visit your premises to discuss your exact requirements. This usually takes between 30 and 60 minutes.
We promise within 24 hours you will then have your own personalised written quotation for your Office Move.
How much notice do you require?
We advise most of our customers to contact us with a view to a quotation around 6 weeks prior to the expected move date.
Once you know your moving date, ideally 14 – 21 days beforehand, contact us as soon as possible so you have the best chance of securing that date for your office move.
What size vehicles are available?
The Removal Team own many varied size vehicles ranging from a small transit van to an 18te Class 2. These vehicles ensure the office furniture enjoys the smoothest and safest journey possible.
Are the items to be moved insured?
We have a Goods In Transit Insurance cover in place to protect your items up to £50,000 as standard (copies of the Policy can be requested for further inspection). If you feel your office items exceed this limit, inform us before the day of the move and we’ll happily extend this for you.
How much space should I allocate for parking?
Our vehicles vary in length from 12 ft to 40 ft. Our Surveyor will advise you of exactly how much space you need to reserve on the Moving Day both at the office you are moving from and to. We will also liaise with yourselves and the authorities as regards to any parking permits that may be required.
Do you dismantle or re-assemble furniture?
Although we don’t claim to be furniture makers, our staff are adept at dismantling or re-assembling most types of everyday furniture provided it is agreed with your Surveyor prior to the move.
However, please be aware though that a lot of flat packed furniture doesn’t re-assemble with the same stability as it had before. Therefore, if the item can be moved in one piece, it is best to stay like that.
Do we need to empty filing cabinets and pedestals?
As regards to filing cabinets, we insist that if they are metal and are either being relocated from ground floor to ground floor or via a lift, they can remain full. All wooden filing cabinets must be emptied as they are usually not strong enough to take the weight of the files inside them.
All pedestals must be emptied prior to moving.
Do you carry any flammable gases or liquids?
Gas cylinders cannot be transported on any standard removal vehicles. Flammable liquids, however c,ontained, must not be submitted for removal either. These items are not covered under our company’s insurance policy; therefore other arrangements must be made.
Does our office furniture get placed in the correct positions?
Our staff members will ensure that all your items are positioned in the correct areas in your new office. To assist us, please make sure all your crates and furniture are suitably marked up via our location labels that we will provide prior to your move. A colour-coded drawing is also a key tool in ensuring the move runs smoothly. Please also ensure a representative is on hand to advise of the correct location for the furniture.
Do you move personal items?
Unfortunately, our insurance policy specifically excludes items such as jewellery, valuables, documents or monies be submitted for removal. Please specifically explain to your staff that these items are excluded from transportation.
This exclusive service we offer our customers involves either cleaning the house you are moving from, the house you are moving to, or both. There’s no better feeling than walking into your new home that not only looks fantastically clean but also smells fantastically clean. Ask your Surveyor for more information.
We are a bit pushed for time, what is the packing service about?
We carry out a number of different packing services to cater to all your organisation’s requirements. We can carry out a specific area pack such as a display cabinet, a complete office pack such as the MD’s, or a complete packing service of the entire offices – the choice is yours and will be determined upon how much time your staff have available and the budget allocated to your move.
How do we move our leased photocopier(s)?
You will have to speak to the leasing company first. They may either wish to move it themselves (usually for a fee) or they are happy for a reputable removal company to move it for them…. however, check first to be sure.
What if we don’t want to clutter up our new office with archiving, do you offer storage?
Yes, we do and we can offer you very competitive deals on storage space as opposed to paying premium city centre office rentals. A lot of organisations that move with us will place their archiving or excess furniture/stock into storage as opposed to having to pay to store it in their plush new offices.
What forms of payment do The Removal Team accept?
The forms of payment we accept include debit card, credit card (2.5% fee applies) and BACS. We also accept cheques although only a minimum of 10 days prior to your moving date. Unfortunately, we do not accept cash.
Is there someone else I can talk to should I wish to know more?
There will always be a member of staff available during our long opening times to answer your questions. Alternatively, write down a list of questions for your Surveyor to answer when he comes to visit and quote your office move.
What are The Removal Team’s reception opening hours?
- Monday – Friday: 8.00am – 6.00pm
- Saturday: 9.00am – 4.00pm
- Sunday: 10:00am – 2:00pm